SSO enables users to access all of their applications using a single login. Learn about the benefits of single sign-on implementation here.
Have you ever opened a webpage and been asked if you want to log-on using a platform you’re already logged into, like Google or Facebook? This is an example of single sign-on implementation. It is designed to keep users from creating multiple log-on credentials on various accounts.
It also makes life easier if you’re going back and forth between social platforms.
In the business world, SSO provides authorization with a similar goal. It is especially useful to companies relying on multiple systems housing information.
Keep reading to learn how SSO works and five benefits of implementing it into your business protocol.
What Is Single Sign-On Implementation?
Single sign-on (SSO) is the process of using one user ID and password to gain access to a suite of programs. It is useful for businesses that have multiple software applications an employee has to access.
Based on the user’s profile, IT can create a profile that includes the systems an individual is authorized to use. The benefits to your company include the following.
1. Reduction in Password Resets
Employees are assigned one log-in credential making it easier to remember. Constant attempts to get into a system can lead to a lock-out. In the workplace, resetting a password could mean putting in a service ticket and waiting for a help desk technician to reset or create a new password.
2. Tech Support Can Focus on Other Things
When your technical support team is not dealing with support tickets to reset passwords, they can focus on more important work. In larger companies, it is possible a single sign-on implementation can reduce costs by eliminating a position designated for password resets.
3. Improved Customer Service
Employees relying on multiple system authentication to service clients will see the benefits in SSO immediately. Having to tell a customer to hold on while you log-on to another system is a negative when it comes to providing quality customer service.
It slows down the path to resolution and can significantly impact call times.
4. Employees Work Efficiently
Single Sign-on technology, like most advances in security protocols, is designed to help employees work more efficiently while increasing data security. There is a loss of productivity when an employee cannot get into the systems, and they need to do their jobs.
Every second an employee spends offline due to a forgotten password issue; your company is losing money.
5. Increased Internal Controls
One of the biggest benefits of SSO is the ability to control and monitor who is accessing your systems and when. With SSO, it is easier to remove or restrict someone’s access to systems during an investigation, terminations, or company layoff.
Is SSO for Your Company?
There are both pros and cons to single sign-on implementation. If it sounds like the perfect fit for your company, do the research. Overall, employees found it to be a useful tool.
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