User Self-Service

Reduce help desk call volume

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Now more than ever, users demand immediate results from technology, particularly when dealing with a 24 x 7 global workforce. Waiting for the help desk to address account lock-outs or password resets ties-up valuable staff with menial tasks and makes users unproductive.

Empower users

Empower users

Ensure users stay productive wherever they are by empowering users to self-service:

  • Password resets
  • Account lock-outs
  • Profile updates
  • Device enrollments

Empower users

Ensure users stay productive wherever they are by empowering users to self-service:

  • Password resets
  • Account lock-outs
  • Profile updates
  • Device enrollments

Unburden help desk staff

30%-60% of help desk calls address password resets. Many more involve account lock-outs, profile updates and device enrollments for multi-factor authentication programs. Self-service tools help preserve help desk staff for higher-value tasks.

Unburden help desk staff

Unburden help desk staff

30%-60% of help desk calls address password resets. Many more involve account lock-outs, profile updates and device enrollments for multi-factor authentication programs. Self-service tools help preserve help desk staff for higher-value tasks.

Reduce help desk costs

Reduce help desk costs

With help desk call costs estimated between $10-$50 for each ticket, it’s no surprise that reducing call volume can have significant bottom-line returns for any organization.

Reduce help desk costs

With help desk call costs estimated between $10-$50 for each ticket, it’s no surprise that reducing call volume can have significant bottom-line returns for any organization.

Increase productivity

Increase productivity and decrease costs with self-service

Burying help desk staff with requests from frustrated users can be a thing of the past when your organization implements self-service tools to keep users productive.

Self-service can improve technology adoption

Self-service can improve technology adoption

Because it is easy for users to self-register and enroll their devices, you will see quicker adoption of multi-factor authentication.

Cost impact of self service

Cost impact of self service

Organizations can reduce help desk calls by 50% simply by introducing user self-service tools.

Self-Service Savings Calculator

Self-service savings calculator

Calculate the savings you’ll realize when you reduce self-service related help desk calls. Customize our calculator to reflect your unique environment

Solution Brief

Solution brief

With SecureAuth IdP, you can enable your users to securely reset their own passwords and unlock their own accounts at any time, without assistance from the help desk. Empower users and reduce overhead with self-service

Demo

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Let us show you how to save user and help desk time, reduce costs and be more productive.

Reduce help desk call volume