CONSUMER PORTALS: IMPROVING USABILITY AND SECURITY

SecureAuth uniquely combines the strong security you want and the pain-free user experience you need for your consumer portal

 

Is portal adoption and use hindering your ability to further engage with your customers?

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Organizations Struggle to Balance Security With Usability for Their Customer Portals

  • Security is a necessary evil – Average cost of a data breach is $4M (this doesn’t account for brand loyalty and revenue loss)

  • Customers have little patience for cumbersome authentication steps – Don’t give them a reason not to use your portal

  • Helpdesk costs can skyrocket – With thousands to millions of customers potentially seeking assistance (enrollment, password resets, and account unlocking) 

  • High administration requirements can erode portal benefits – High operational expenses can quickly turn this customer engagement channel into a time, money, and resource drain

 

 

 

What Have We Learned From Our Customers?

  • Convenient user experience is a primary concern

  • Customer data protection is critical

  • Organizations appreciate as administration-free as possible

  • Scalability matters

  • Consistent brand experience across all customer touch points

  • Zero Downtime - downtime is opportunity lost

 

SecureAuth is uniquely positioned to provide
seamless access and authentication for your customers while
providing the highest levels of protection against breaches.

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Customer Convenience

  • Only require a MFA step if risk present

  • Optional passwordless authentication

  • Self-service tools keep customer productive without burdening helpdesk

 

Protection Against Attacks 3000x More Secure than MFA alone

  • Multiple risk checks strengthen security beyond two-factor authentication (2FA)

  • 25+ MFA methods allow choice

  • Threat intelligence that decreases detect time & accelerates incident response

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Less Administration Required

  • Self-service tools keep helpdesk calls to a minimum

  • Deploy in days not weeks and months

  • Once policies and workflows are built, it’s set it and forget it

  • 77% of customers were able to implement at least 2x faster than competitors

  • 64% of customers showed a reduction in TCO of 25% or higher

 

Your Branding - Customer Familiarity

  • Easily customize authentication screens to your look and feel

 

Data Sharing and Visualization

  • Dashboard views of key performance indicators make data driven decisions easy

  • SIEM integration enables correlation with other security data for more holistic and collaborative detection

 

 

Find Out Why Our Customers Love Us

"SecureAuth is used in the front end for various SiteMinder protected applications. Its provided us with the ability to use one-time passcodes, making it exceptionally more efficient for our users to get to applications since they can do it from their work or home devices without connecting to the VPN." 

– Security Engineer, Large Enterprise Healthcare Company

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