• SecureAuth Enhanced Support Offering

Providing the best possible support

SecureAuth is dedicated to providing the best possible Support ensuring the long term success of your SecureAuth Deployment. While our basic support offers industry leading coverage and response times for some customers, SecureAuth protects critical applications meaning delays and extended downtime is simply not an option. For these customers our Enhanced Support offerings provide 24*7 coverage and the most responsive and complete SLA’s available. That’s why we offer three different levels of support, so you can choose the level of support that best works for your needs.

“SecureAuth Support is the gold-standard for how a service provider should interact with their customers in ensuring service continuance, proactive notifications and managing critical events”.

Dan Connelly | Infrastructure Manager | PPG Industries Inc.

Enhanced Support benefits

  • Minimize risk with higher SLAs and optimal performance
  • Take advantage of Unique Resolution
  • Improve business performance with faster responses to how-to questions
  • Achieve Greater productivity of internal Help desk support teams through priority routing
Comparison of Services Offered
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Basic
Package
Premier Plus
Package
Mission Critical
Package

Support Availability

12/5

24/7/365

24/7/365

Response SLA

4 hours

2 hours

1 hour

Resolution SLA

No

No

Yes

VIP Support Line

N/A

N/A

Included

Designated Support Engineer

N/A

Add-on ($)

20% discount

Kickoff Meeting

No

No

Yes

Success Meetings

N/A

N/A

Quarterly

Business Reviews

N/A

Semi-annually

Quarterly

SecureAuth Sponsored Events

Add-on ($)

1 Pass

2 Passes

Instructor-led training (ILT)

Add-on ($)

20% discount

40% discount

E-Learning

Add-on ($)

20% discount

Included

Consulting on Demand Included

N/A

Add-on ($)

16 units/month

Application Management Services

N/A

Add-on ($)

20% discount

Support Policy

Enhanced Support Offerings

SecureAuth is dedicated to providing the best possible Support ensuring the long term success of your SecureAuth Deployment.