what to expect
At SecureAuth, Customers Come First
We understand the dynamic nature of the increasing digital world. And when it comes to your users and technology strategies, addressing today’s challenges and opportunities are not simple. That’s why experience matters. Yours. Ours. And that’s why customers like you choose SecureAuth.
Customer Success Management
Focused on your success
The people you engage with at SecureAuth care deeply about your experience. You’ll have a team of passionate people standing alongside you, with an unwavering focus on making it easy for you to succeed – with our solutions and in your journey with us.
Professional Services
Services that deliver—pre-sales through launch
Our team of services professionals will be engaged with you throughout the process — from pre-sales to launch — to ensure you have an advocate who understands why you invested in SecureAuth and what you need for your IAM strategy to come to life.
Global Support Team
Expert support when and where you need it
Sometimes technological challenges happen. In those moments, it’s all about how we respond and make it right. Our Global Support team of product and technology experts is ready to take expeditious ownership of resolving your issue with clear answers that align to your SecureAuth solution.
SecureAuth University
Learning that turns administrators into experts
SecureAuth University is committed to making it easy for you to expertly administer your solutions and engage with the latest product innovations, fully leverage your technology investment, and bring your IAM strategy to life.
Community Collective
A powerful community to support you
One of the best about being a SecureAuth customer is the inspiration that comes from connecting with peers who are excited to share stories, offer lessons learned, and exchange new ideas. As part of the SecureAuth community, you’ll get the wisdom of a vibrant, global community of industry leaders like you.
Customer Experience Offerings
With SecureAuth’s Customer Identity & Access Management solutions, you can ensure the right security for every customer interaction while never sacrificing the customer experience. That’s because our comprehensive solutions deliver many critical benefits:
Choice |
Preferred |
Elite |
|
|---|---|---|---|
| Support Availability | 12/5 | 24/7/365 | 24/7/365 |
| Response SLA | 4 hours | 2 hours | 1 hour |
| Assigned CSM | N/A | ||
| Designated Support Engineer | N/A | Add-On | |
| Continuous Advancement | N/A | Add-On | |
| Value Reviews | N/A | Semi-Annually | Quarterly |
| Annual Health Check | N/A | Standard | Custom |
| Business Reviews | N/A | Semi-Annually | Quarterly |
| Adoption & Upgrade Management | Add-On | Add-On | |
| Instructor Led Training | Add-On | 20% Discount | |
| SecureAuth Learning Path | |||
Elite benefits
Minimize Risk with higher SLAs and optimal performance
Faster Outcomes with priority routing to bypass L1 and go directly to L2/L3 support engineers
Trusted Advisor with an assigned CSM, quarterly value reviews and custom health checks
Ongoing Consulting leveraging SecureAuth expertise through Continuous Advancement offering that is included
Improve Performance with faster responses to how-to questions with Designated Support Engineer
