Device Login & Trust for Customer Identity Management

Device trust is the process of verifying and recognizing the devices that customers use to access online services.

Recognizing Devices: When a customer logs in using a device (like a smartphone or laptop), the device is assessed based on unique attributes, such as the device’s ID, IP address, or browser type.
Establishing Trust: Checks might involve assessing if the device has been used before without issues, if it’s from a familiar location, or if it has passed security checks (like having up-to-date antivirus software).
Enhancing Security: If the customer’s device is recognized and trusted, the customer will have a smoother login experience, possibly without additional verification steps. If the device is new or deemed untrustworthy, the system might require extra verification (like sending a code to the customer’s email or phone).

VDIs can introduce significant security risks, as a single user’s accidental malware download can compromise your applications. To address these risks, organizations often opt for non-persistent VDIs.

Non-persistent VDIs are regularly wiped and re-created from a golden image, ensuring a fresh start for each session. Users can log in seamlessly every day without the need for mobile devices after the initial setup.

During the initial setup, each user downloads the SecureAuth Mobile app, enabling every authentication instance to be tracked with a corresponding risk score. If the risk score is within a secure range defined by the organization, no MFA prompt is required.

Enhanced Security: Verifying devices prevent unauthorized access, reducing the risk of customer data breaches and fraud.
Improved User Experience: Recognized devices allow for smoother and quicker logins, providing a more seamless experience for customers.
Reduced Support Costs: Fewer security incidents and smoother logins mean fewer customer support calls.
Increased Customer Trust: Your customers feel safer using your apps and portals which enhances their loyalty to your brand.

Device Login & Trust

Why device login & trust capabilities matter for better customer identity management.

For your customer

For your company

Related Resources

Enhancing VDI Security for Improved Usability

Customer Identity Management Overview

SecureAuth Named a Leader in KuppingerCole Leadership Compass Report for Customer Identity and Access Management

See why more security doesn’t always mean more obstacles.