Support

We All Need Somebody To Lean On

Self-Help, Product Documentation, Professional Services, Live Support – We’ve Got You Covered

Support

Customers use many different words to describe solution support (often these words include expletives). Luckily, with SecureAuth’s award-winning team, the word we consistently hear is “Responsive”. So explore our vast self-help section below to find answers to common questions and issues. Download product documentation or browse our professional services section for unique tailoring options. But if the chips are down and you need live support, our team is ready to help you go from “+&?@*!” to “all good”.

Service Status & Alerts

SecureAuth Corporation publishes the most up-to-date information on Services status as well as important Security Alerts and Patching updates.

Sign up to receive Service Status & Alerts

Support Ticket

If you have a critical issue, please contact our Support team at one of these phone numbers 1-949-777-6959, select option 2 or +1-866- 859-1526

Submit a Support Ticket

Support Policies

We strive to provide best in class support to our customers and provide you with the resources you need, when you need them. Our Support policies provide you with the information on our support process and severity levels so you know what to expect from our Support team.

Read our Support Policies

Documentation

Search our extensive Knowledge Base for answers to your technical questions. New content is added daily. Product documentation and training videos are also available making this a great resource for all your technical needs.

Explore our Documentation

Training

SecureAuth University is a training program that will allow your enterprise to get the most out of your new Adaptive Authentication Solution.

Learn more about SecureAuth University

Downloads

Here you will find our download platform, created with our customers in mind. This download platform is a self-help area where customers can download their appliances faster, get information on quick fixes, links to phone and credential downloads and more!

View our available downloads