Customers use many different words to describe solution support (often these words include expletives). Luckily, with SecureAuth’s award-winning team, the word we consistently hear is “Responsive”. So explore our vast self-help section below to find answers to common questions and issues. Download product documentation or browse our professional services section for unique tailoring options. But if the chips are down and you need live support, our team is ready to help you go from “+&?@*!” to “all good”.
Service Status & Alerts
SecureAuth Corporation publishes the most up-to-date information on Services status as well as important Security Alerts and Patching updates.
We strive to provide best in class support to our customers and provide you with the resources you need, when you need them. Our Support policies provide you with the information on our support process and severity levels so you know what to expect from our Support team.
Search our extensive Knowledge Base for answers to your technical questions. New content is added daily. Product documentation and training videos are also available making this a great resource for all your technical needs.
Here you will find our download platform, created with our customers in mind. This download platform is a self-help area where customers can download their appliances faster, get information on quick fixes, links to phone and credential downloads and more!