Customers Come First
We understand the dynamic nature of the increasing digital world. And when it comes to your users and technology strategies, addressing today’s challenges and opportunities are not simple.
That’s why experience matters. Yours. Ours. And it is why customers like you choose SecureAuth.
Customer Success Management
Focused on your success
The people you engage with at SecureAuth care deeply about your experience. You’ll have a team of passionate people standing alongside you, with an unwavering focus on making it easy for you to succeed – with our solutions and in your journey with us.
Services that deliver from pre-sales through launch
Our team of services professionals will be engaged with you throughout the process – from pre-sales to launch – to ensure you have an advocate who understands why you invested in SecureAuth and what you need for your IAM strategy to come to life.
Global Support Team
Expert support when and where you need it
Sometimes technological challenges happen. In those moments, it’s all about how we respond and make it right. Our Global Support team of product and technology experts is ready to take expeditious ownership of resolving your issue with clear answers that align to your SecureAuth solution.
Customer learning that turns administrators into experts
SecureAuth University is committed to making it easy for you to expertly administer your solutions and engage with the latest product innovations, fully leverage your technology investment, and bring your IAM strategy to life.
SA powerful community collective to support you
One of the most remarkable and rewarding things about being a SecureAuth customer is the inspiration that comes from connecting with peers who’ve “been there, done that” and who are excited to share stories, offer their lessons learned, and exchange new ideas. As part of the SecureAuth community, you’ll get the wisdom of a vibrant, global community of industry leaders like you.
Customer Experience Offerings
SecureAuth provides industry-leading support services to ensure the long-term success of your product deployment. SecureAuth offers three distinct levels of support, so you can select the one that best matches your needs.
Comparison of Customer Experience Offerings
|Designated Support Engineer
|Annual Health Check
|Adoption & Upgrade Mgmt
|Instructor Led Training
|SecureAuth Learning Path
Minimize Risk – higher SLAs and optimal performance
Faster Outcomes – priority routing to bypass L1 and go directly to L2/L3 support engineers
Trusted Advisor – assigned CSM, quarterly value reviews and custom health checks
Ongoing Consulting – leverage SecureAuth expertise through Continuous Advancement offering that is included
Improve Performance – Faster response to how-to questions with Designated Support Engineer
Infrastructure Manager | PPG Industries Inc.