SecureAuth Awarded New Patents for Identity Proofing
Enhanced Support Offering – Customer Support Services

Global 24/7/365 support

SecureAuth is dedicated to providing the industry-leading enhanced support ensuring the long term success of your SecureAuth SaaS IAM deployment.

While our basic support offers industry leading coverage and response times for some customers, SecureAuth protects critical applications meaning delays and extended downtime is simply not an option. For these customers our Enhanced Support offerings provide 24*7 coverage and the most responsive and complete SLA’s available. That’s why we offer three different levels of support, so you can choose the level of support that best works for your needs.

“SecureAuth Support is the gold-standard for how a service provider should interact with their customers in ensuring service continuance, proactive notifications and managing critical events”.


Dan Connelly | Infrastructure Manager | PPG Industries Inc.

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Enhanced Support Benefits

  • Minimize risk with higher SLAs and optimal performance
  • Take advantage of unique resolution time targets
  • Improve business performance with faster responses to how-to questions
  • Achieve greater productivity of internal help desk support teams through priority routing
SecureAuth Enhanced Support Offerings BASIC PREMIER PLUS MISSION CRITICAL
Support Availability 12/5 24/7/365 24/7/365
Response SLA  4 hours 2 hours 1 hours
Resolution SLA  No  No  Yes
VIP Support Line N/A N/A Included
Designated Support Engineer N/A N/A Included
Kickoff Meeting No No Yes
Success Meetings N/A N/A Quarterly
Business Reviews N/A Semi-annually Quarterly
Instructor-led Training (ILT) Add-on ($) Discounted Discounted
E-Learning Add-on ($) Discounted Included
Consulting on Demand N/A Add-on ($) Discounted
Operations Services Consulting N/A Add-on ($) Discounted

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