Enhanced Support Offering – Customer Support Services

Global 24/7/365 support

SecureAuth is dedicated to providing the industry-leading enhanced support ensuring the long term success of your SecureAuth SaaS IAM deployment.

While our basic support offers industry leading coverage and response times for some customers, SecureAuth protects critical applications meaning delays and extended downtime is simply not an option. For these customers our Enhanced Support offerings provide 24*7 coverage and the most responsive and complete SLA’s available. That’s why we offer three different levels of support, so you can choose the level of support that best works for your needs.

“SecureAuth Support is the gold-standard for how a service provider should interact with their customers in ensuring service continuance, proactive notifications and managing critical events”.

 

Dan Connelly | Infrastructure Manager | PPG Industries Inc.

Support Home | Documentation | Contact SecureAuth

Enhanced Support Benefits

  • Minimize risk with higher SLAs and optimal performance
  • Take advantage of unique resolution time targets
  • Improve business performance with faster responses to how-to questions
  • Achieve greater productivity of internal help desk support teams through priority routing
Comparison of Services Offered BASIC PREMIER PLUS MISSION CRITICAL
Support Availability 12/5 24/7/365 24/7/365
Response SLA  4 hours 2 hours 1 hours
Resolution SLA  No  No  Yes
VIP Support Line N/A N/A Included
Designated Support Engineer N/A Add-on ($) 20% discount
Kickoff Meeting No No Yes
Success Meetings N/A N/A Quarterly
Business Reviews N/A Semi-annually Quarterly
SecureAuth Sponsored Events Add-on ($) 1 pass 2 passes
Instructor-led Training (ILT) Add-on ($) 20% discount 40% discount
E-Learning Add-on ($) 20% discount Included
Consulting on Demand N/A Add-on ($) 10% discount
Application Management Services N/A Add-on ($) 20% discount
SecureAuth Identity Platform Adaptative Authentication

Identity and Access Management

Empower your digital initiatives with secure access for everyone and everything connecting to your business

Product Features

Adaptive Authentication

Extend verification of a user identity with contextual risk checks

Multi-Factor Authentication

Leverage a broad portfolio of authentication factors for desktop and mobile

Intelligent Risk Engine

Protect your identities with advanced risk profiling analytics

Single Sign-On

Provide app discovery and one-click login through portal or desktop SSO

User Lifecycle Management

Enable admins with strong CRUD capabilities and users with self-service tools

Secure All Identities

CIAM

Customer Identities

Deliver a frictionless customer experience safeguarding user data and privacy

B2E

Workforce Identities

Govern and control access rights for employees, partners, and contractors

Moving Beyond Passwords

Learn how passwords alone no longer provide the appropriate level of protection, nor confidence, required to secure valuable resources

Initiatives

Passwordless Authentication

Reduce the risk of breaches by eliminating passwords

2FA is Not Enough

Block popular phishing and brute force attacks used by bad actors

Protecting Office 365

Extend adaptive authentication and flexible MFA to all apps including Office 365

Securing Portals and Web Apps

Balance strong security and an exceptional user experience

RSA Migration

Transition to a modern identity and access management solution

Industries

Healthcare

Financial Services

Retail

Energy and Utilities

Public Sector

Resources

White Papers

eBooks

Recorded Webinars

Analyst Reports

Innovation Labs

Documentation

Support Portal

Events & Webinars

Events

Webinars

Calculate Your Savings

Lower support costs by enabling your users the control to reset passwords, account unlocks, device enrollment and update profiles

Meet SecureAuth

About SecureAuth

Careers

Contact