SecureAuth Named a Leader in KuppingerCole Leadership Compass Report for Customer Identity and Access Management

At SecureAuth,
Customers Come First

We understand the dynamic nature of the increasing digital world. And when it comes to your users and technology strategies, addressing today’s challenges and opportunities are not simple.

That’s why experience matters. Yours. Ours. And it is why customers like you choose SecureAuth.

Customer Success

Customer Success Management

Focused on your success
The people you engage with at SecureAuth care deeply about your experience. You’ll have a team of passionate people standing alongside you, with an unwavering focus on making it easy for you to succeed – with our solutions and in your journey with us.  

Customer Success List

Professional Services

Services that deliver from pre-sales through launch
Our team of services professionals will be engaged with you throughout the process – from pre-sales to launch – to ensure you have an advocate who understands why you invested in SecureAuth and what you need for your IAM strategy to come to life.

Global Support

Global Support Team

Expert support when and where you need it
Sometimes technological challenges happen. In those moments, it’s all about how we respond and make it right. Our Global Support team of product and technology experts is ready to take expeditious ownership of resolving your issue with clear answers that align to your SecureAuth solution.

SecureAuth University

SecureAuth University

Customer learning that turns administrators into experts
SecureAuth University is committed to making it easy for you to expertly administer your solutions and engage with the latest product innovations, fully leverage your technology investment, and bring your IAM strategy to life.


Community Collective

SA powerful community collective to support you
One of the most remarkable and rewarding things about being a SecureAuth customer is the inspiration that comes from connecting with peers who’ve “been there, done that” and who are excited to share stories, offer their lessons learned, and exchange new ideas. As part of the SecureAuth community, you’ll get the wisdom of a vibrant, global community of industry leaders like you.

Customer Experience Offerings

SecureAuth provides industry-leading support services to ensure the long-term success of your product deployment. SecureAuth offers three distinct levels of support, so you can select the one that best matches your needs.


Our Choice provides our standard coverage and response times for customers with minimal users and/or applications to secure.


Preferred offers faster response times for customers who also prefer working with a dedicated Customer Success Manager.


However, for Strategic customers, SecureAuth protects users and critical applications where delays and extended downtime are simply not an option. For these customers, our Elite offering provides 24*7 coverage including a Designated Support Engineer.

Comparison of Customer Experience Offerings

Choice Preferred Elite
Support Availability 12/5 24/7/365 24/7/365
Response SLA  4 hours 2 hours 1 hour
Assigned CSM N/A Yes Yes
Designated Support Engineer N/A Add-On Included
Continuous Advancement N/A Add-On Included
Value Reviews N/A Semi-Annually Quarterly
Annual Health Check N/A Standard Custom
Business Reviews N/A Semi-Annually Quarterly
Adoption & Upgrade Mgmt Add-On Add-On Included
Instructor Led Training Add-On 20% Discount Included
SecureAuth Learning Path Included Included Included

Elite Benefits

Minimize Risk – higher SLAs and optimal performance

Faster Outcomes – priority routing to bypass L1 and go directly to L2/L3 support engineers

Trusted Advisor – assigned CSM, quarterly value reviews and custom health checks

Ongoing Consulting – leverage SecureAuth expertise through Continuous Advancement offering that is included

Improve Performance – Faster response to how-to questions with Designated Support Engineer

“SecureAuth Support is the gold-standard for how a service provider should interact with their customers in ensuring service continuance, proactive notifications and managing critical events”. 

Infrastructure Manager | Large Manufacturing Company

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